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Batteries not getting charged

I have a 2022 Accolade 37L  and having an issue were the batteries are not charging either when connected to shore power or when the generator runs.  They will charge when the motor for the coach runs.  I have checked everything I can think of.
-I have 120v through the transfer switch to the main circuit breakers.
-120v going to the converter, 12v coming off the converter.
-12v between the battery NEG (white)  and Battery Pos (black) on the panel above the converter. 
-when hooked to shore power or Generator I only have 10v going to the Battery disconnect (red) but that seems to change as the battery power goes down or up.
-The RV has a Xantrex Freedom X 2000 Inverter, that is not a charging model. 

I have checked fuses and wires, everything I can think of!
Anyone have an idea of what I'm missing? 

Re: Batteries not getting charged

Reply #1 –
Hello,

I’m having a very similar issue on the 2023 Entegra Accolade 37M. Did you ever find a solution to the issue?

Rob