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Topic: Odyssey Electrical Dilemma  (Read 2171 times) previous topic - next topic
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Odyssey Electrical Dilemma

We took our 2020 Odyssey into General RV in Ocala Fl. 3 days ago to have them install a replacement battery Isolation Solenoid. I could not see the house batteries being charged while driving. But, it was explained to me by a Service Manager that the house batteries being charged while driving feature was NOT included on Odysseys.
The solenoid is mounted in the Ford's engine compartment on the firewall, it's energized when you press the small white button on the lower dash in front of your left knee to electrically connect the house battery to the engine battery to jump start the engine if your engine battery was weak. Originally, I thought it was energized when driving to charge the house battery from the Ford's alternator. The tech changed the solenoid. As we're driving home I switch from the radio page to the backup camera view on the display and a message came on the screen saying that the camera is not available. Then yesterday when driving around town having the L.P. tank topped off I realized that the power step did not retract when turning on the Ford ignition key, but it works when you open and close the coach's door, and the power mirrors did not adjust when trying to view the step. 
Calling General RV in Ocala, the service advisor nor the managers answer their phones or even return messages nowadays. They don't even reply to emails.
It's probably an easy fix I suspect the tech who wired in the isolation solenoid screwed something up.
The Ford manual shows a 5 amp fuse #13 in the lower fuse box by the brake pedal. It was good. But, why would the power step retract off the key switch feature, and the rearview camera be tied electrically to the isolation solenoid? Any ideas?
 
 

Re: Odyssey Electrical Dilemma

Reply #1 –
So, I saw a video on YouTube by Matt's RV Review where he gave out General RV's new Custom Care phone number. The next day I called, a day later the Service Manager email's me an appointment for the following week. Friday May 7th. We checked in at 9:45 for our 10:00 AM appointment. We sat in the waiting area until 3PM thinking that the RV must have something really screewed up that it's taking 5 hours to fix it. Found the Service Advisor and asked him what why it's taking so long, what did they find etc.  He said they'll be done shortly, and about 45 minutes later they brought the RV out. He gave me the paperwork to sign and it said on it that the technician replaced a 5 amp inline fuse located behind the dash. Total labor time spent, .5, that's right, half of an hour.